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This course will cover Admissions and Occupancy program management with topics to include the application and selection process, eligibility for housing assistance, calculating annual income, determining monthly rental or homeownership payments, occupancy standards, collections practices and compliance, effective communication techniques with residents, lease agreement compliance, and collections. Participants should refer to copies of their own Admissions and Occupancy policies so that they can practice applying them to case studies and role playing exercises presented during this course. The course will also examine how maintaining high standards in the Admissions and Occupancy program affects the overall management of tribal housing programs.

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