Admissions & Occupancy Program Management
October 23 - October 26, 2012
San Diego, CA
Course Description
Admissions & Occupancy Program Management is a four-day, interactive course designed to enhance the job performance of occupancy specialists and other tribal housing professionals working on admissions and occupancy issues. Successful completion of this course, including a passing grade on the final examination, is a requirement of the NAIHC Certified Occupancy Management Specialist Track.
This newly revised course will cover Admissions and Occupancy program management topics to include the application and selection process, Native American Housing Assistance and Self-Determination Act (NAHASDA) eligibility, calculating annual income, determining monthly rental or homeownership payments, occupancy standards, collections practices and compliance, effective communication techniques with residents, and lease agreement compliance. Participates should bring copies of their own program’s admissions and occupancy policies so that they can practice applying them to case studies and role playing exercises presented to them during the course. The course will also examine how maintaining high standards in their admissions and occupancy program affects the overall management of tribal housing programs. Participants are encouraged to bring calculators.
Objectives
- Improved job performance of occupancy specialists and other tribal housing staff working with admissions and occupancy issues.
- Learn how the application and admissions process for tenants and residents works.
- Learn how NAHASDA and tribal housing policies impact admissions and occupancy programs.
- Understand what requirements should be included in admissions, continued occupancy, collection, and grievance policies.
- Learn how to apply eligibility criteria.
- Learn how to calculate annual income and how to compute monthly house payments and rents.
- Understand the importance of verifying applicant information.
- Understand the political, legal and financial implications of collections and compliance.
- Practice strategies for effective communications with residents.
- Understand the importance and benefits of effective collections and compliance with policies and procedures.
Who should attend?
Admissions and occupancy staff, resident services staff, executive directors, deputy directors, housing management staff, housing board members, or others interested in learning about the admissions and occupancy program.