Housing Services
August 28 - August 31, 2012
Anchorage, AK
Course Description
Establishing good relationships with residents and tenants is a part of good customer service. A positive community spirit translates into homes that are well maintained, saving money for both the resident and tribal housing program. This course will provide the participants with information and methods to deal with issues and concerns that arise when working with residents and tenants. Participants will be introduced to the basics of homebuyer education in order for them to effectively answer questions from potential homebuyers.
Objectives
- Define role of the resident services program.
- Discuss counseling programs for residents and tenants.
- Develop and maintain good community relations.
- Learn about homebuyer programs.
- Evaluate the effectiveness of your services to residents and tenants.
Who Should Attend?
Housing directors and other tribal housing professionals who work with resident services programs and/or resident organizations.