Supervisory Management
November 05 - November 08, 2012
San Francisco, CA
Course Description
Whether you manage the work performance of one or twenty employees, or whether you are a project team leader, a newly promoted supervisor, or a seasoned professional manager, developing and improving your skills as a ‘people’ manager may be the critical link to your success or failure in delivering quality housing services. During this four-day course, students will have the opportunity to reflect on and assess their individual strengths and weaknesses as a supervisor. Participants will leave with a personal action plan that helps capitalize on their strengths and turn weaknesses into agents for growth, both personally and within their organizations.
Objectives
- Clearly understand and articulate the roles and responsibilities as a supervisor or manager within your organization.
- Assess and analyze your communication skills and understand your management style.
- Understand keys to hiring and retaining top talent.
- Explore how to realign your approach to performance appraisals to make them more effective and relevant to your employees.
- Learn the myths and truths about conflict including the positive role of constructive conflict.
- Understand the stages of conflict escalation and the communication skills needed to defuse them.
- Identify the characteristics of the difficult employee and explore techniques and methods for better managing their work performance.
- Understand what values must be applied and modeled by the supervisor to build teams that work together effectively and accomplish tasks.
- Understand causes for dissatisfaction in the workplace.
- Survey the principles and theories of motivation and develop your own model for how you will motivate your employees to excel in their work performance.
- Assess your leadership style and how you best influence and lead others.
Who Should Attend?
This course is designed for any housing staff person who is charged with the supervision and/or performance management of one or more staff members: such as first line supervisors, program managers, and directors.